Owner runs the salon on an one man's business basis, trying to save money and you will end up spending hours on the waiting room. She will never apologise and you'll notice how rude and bossy she is. Just read the dates on the wall frames. Last but not least, if anything goes wrong or you' re not satisfied with her crap services, she won't refund. A total waste of money and time. Stay away from it.

I arrived exactly on time for my appointment, but waited for well over half an hour in a full waiting room. There seemed to be two therapists working, but the order in which they were seeing customers wasn't obvious and they wouldn't give me an estimate of the waiting time.

This annoyed me as I wanted to call my office and give them an estimate of when I'd be back. Rather defeated the point of having an appointment system.The treatment itself (waxing) was fine although I found the therapist a bit arrogant and abrupt.

Afterwards my skin was notably more red and sore for the next 3 days than it is after going to my normal salon (although to be fair I've also been to other salons where it was worse still).

I was recommended this place by a friend. Went there during my lunch hour and although had booked, no one opened the door. I stood there ringing the doorbell for what seemed like 30mins before leaving. A passerby said there looked like someone in downstairs but maybe didnt want to open the door during a treatment?? Surely someone could man the reception. Thought, 'ok, let me give it another chance' and rebooked stupidly. Exactly the same thing happened. The owner doesnt seem to have any staff working for her and also has appalling customer service. What a rubbish salon - my advice, shop around outside central London and there are definitely so many better places around.

An absolutely wretched clinic, run by a rude and reckless "beautician." Avoid it at all costs, otherwise you may get more than you bargained for.

The Moll Clinic possesses the advancements in beauty technology we've been dreaming about! If you have low self-esteem, I advise a visit soon.